Return Policy | Easy 30-Day Returns

If you are not 100% satisfied with your purchase from Surefit Home Décor you can return your item(s) with 30 days of receipt of order, less the shipping costs. Returns must be received within 15 days of return label creation and return request, otherwise a refund will not be issued. All sales after 30 days from the original shipment date are considered final. Additionally, Final Sale, Outlet, and Clearance items are not eligible for returns.

Pre-Paid shipping labels are for Returns in the 48 contiguous states only. Pre-Paid Shipping labels are not applicable to AK, HI, Puerto Rico, US Territories, Canada and APO/DPO addresses.

Refunds are issued within 30 business days upon receipt of your package(s) [excluding weekends and holidays] in the original form of payment (Credit Card, PayPal, Amazon Payments, etc.)



Conditions for a return refund (Less original shipping costs, if applicable):


  • Returns must be received in re-saleable condition.
  • Item(s) must include the original packaging and paperwork.
  • Item(s) cannot be worn, soiled, stained, laundered or have pet hair.
  • Item(s) cannot be altered (including removal of care or law labels).
  • Shipping costs for returns are not refundable

 

Return Instructions by Returns Portal:

  1. Access Returns Portal: surefitdirect.returnscenter.com http://surefitdirect.returnscenter.com
  2. Enter your Order number & email, then follow steps for Return Authorization
  3. Once you complete your request you will receive a Return Merchandise Authorization number (RMA#)
  4. Pack your item(s) carefully in the original packaging, print your return authorization form and include the return authorization form inside the box.
  5. Print the UPS shipping Label and apply to package
  6. Ship the package back to our warehouse, within 15 days of generating and printing label.
  7. Once Received the return will be reviewed and if approved, authorized.

http://surefitdirect.returnscenter.com


Return Instructions by Phone, Email, Chat:

  1. Contact SureFit via phone, email or chat to receive a return authorization number (RMA#)
  2. Pack your item(s) carefully in the original packaging, print your return authorization form and include the return authorization form inside the box.
  3. Ship the package back to our warehouse.


Shipping

 

Ship the package back using our convenient PRE-PAID UPS shipping label service* ($12.50/order will be deducted from refund)

  • Your label will be emailed to you within 24 hours.
  • Print your pre-paid UPS return label. If you are unable to print on your own, your local UPS Store may be able to assist.
  • Affix your UPS label to the outside of the box, ensuring the original shipping label is completely covered (or removed).
  • Drop the package off at any authorized UPS shipping outlet (including UPS drop boxes & UPS stores).
  • Please record the tracking number to trace the package (18 digit number located at the bottom of the shipping label)
  • Ship the package back to:

    ATTN: RETURNS/EXCHANGES
    Surefit Home Decor
    24405 KRAMERIA AVE
    MORENO VALLEY, CA 92551

 

 

Pre-Paid shipping labels are for Returns in the 48 contiguous states only. Pre-Paid Shipping labels are not applicable to AK, HI, Puerto Rico, US Territories, Canada and APO/DPO addresses.

Tracking

To track your return you will get an email that alert you as to each stage of the RMA process. 

Package status tracking: https://surefitdirect.aftership.comAfterShip Trackinghttps://surefitdirect.aftership.com

 

https://surefitdirect.aftership.com

Have any further questions about returning an item? Contact Us.